Field-Service ERP
Run your printer-service operation on one platform — tickets, technicians, contracts, consumables, costs
Zbix PrintOps is a purpose-built field-service ERP for managed print service providers and copier dealers — replacing spreadsheets, email chains, and standalone tools with a single connected operations platform.
How it works
One connected loop — from call to close
Every printer call flows through a single tracked process: ticket raised, technician dispatched, job resolved, SLA recorded and updated against the contract.
- Ticket raised: Customer call or alert
- Technician dispatched: Assigned & en route
- Job resolved: Parts, notes, sign-off
- SLA recorded: Contract updated
Platform modules
Everything your print-service operation needs
Zbix PrintOps covers all the operational pillars of a managed print service business — no bolt-ons, no spreadsheets to maintain alongside.
Customer & site management
Maintain a complete record of every customer, their sites, and on-site contacts in a single view. Link machines, contracts, and service history to each location.
Machine & device registry
Register every printer, copier, and MFP — model, serial, location, installation date, and warranty — so technicians and managers always know the full fleet.
Service ticket management
Raise, assign, and track tickets from first call to resolution. Full history, escalation paths, and resolution notes captured per ticket.
Technician dispatch & performance
Assign jobs to available technicians, track travel and time-on-site, and review individual performance metrics to optimise your field team.
SLA tracking
Set SLA response and resolution targets per contract or customer tier. Get real-time visibility into which tickets are at risk or breached.
Service contracts
Define contract terms, coverage, and pricing — fixed-fee, pay-per-call, or AMC. Link contracts to sites, machines, and toner entitlements automatically.
Toner & consumable management
Track toner and consumable inventory per machine, generate replenishment alerts, and record deliveries — reducing emergency orders and over-stocking.
Spare parts management
Manage spare-parts stock, issue parts against service tickets, and track usage by machine model and technician to inform purchasing decisions.
Preventive maintenance
Schedule PM visits by machine, site, or contract. Generate work orders automatically and confirm completion with technician sign-off.
Gate pass
Issue site gate-pass records for technicians visiting customer premises — useful for enterprise and government sites that require documented access.
Meter billing support
Collect page-count meter reads, calculate billing cycles against contracted volumes, and produce cost-per-page reports for customer invoicing.
Delivery & logistics records
Record equipment deliveries, installations, and removals with timestamps, acknowledgements, and logistics notes attached to each device record.
Financial & cost dashboard
Consolidate revenue, parts costs, labour, and consumables into a clear financial picture — by customer, contract, technician, or period.
Live operations dashboard
A real-time view of open tickets, technician status, SLA positions, and fleet health — so operations managers see the whole picture at a glance.
Role-based access control
Assign roles — admin, manager, technician, billing — to control what each user sees and can act on. Suitable for multi-branch or outsourced operations.
Excel & PDF reporting
Export operational and financial reports in Excel or PDF for management review, customer SLA reports, or audit submissions.
Business outcomes
What PrintOps delivers for your operation
Real-time breach alerts and per-contract SLA dashboards replace the guesswork that causes missed targets.
Toner and parts usage tracked against every machine and contract cuts emergency orders and over-purchasing.
Dispatch records, time-on-site, and parts issued per job give managers a complete view of field-team productivity.
Gate passes, service logs, meter reads, and contract documents are stored and retrievable for customer or regulatory audits.
Operations intelligence
Real-time cost and SLA visibility
The PrintOps dashboard consolidates cost breakdowns and SLA performance into live views — giving operations managers and finance teams the data they need without manual reporting.
Get started
See PrintOps in your operation
We pilot Zbix PrintOps with a small set of copier dealers and managed print service providers. Request a consultation and we'll scope a trial for your fleet.