Field-Service ERP
Run a copier-service operation on one platform — tickets to service-cost
Zbix PrintOps is a purpose-built field-service ERP for managed print service providers and copier dealers — replacing spreadsheets, email chains, and standalone tools with a single connected operations platform.
The problem
Spreadsheets can't show you service cost per machine
Managed-print and copier dealers juggle tickets, contracts, technicians, and toner/spares across disconnected tools — and still can't see what each machine actually costs to service. Margins leak in the gaps.
Who it’s for
Copier dealers
Track every machine, contract, and service call across your installed base — from sale to renewal.
Managed-print providers
Run dispatch, SLAs, toner, and meter billing for client fleets on one operations platform.
Printer/copier fleet service companies
Give technicians, dispatchers, and finance a shared view of jobs, parts, and per-machine cost.
How it works
One connected loop — from call to close
Every printer call flows through a single tracked process: ticket raised, technician dispatched, job resolved, SLA recorded and updated against the contract.
- Ticket raised: Customer call or alert
- Technician dispatched: Assigned & en route
- Job resolved: Parts, notes, sign-off
- SLA recorded: Contract updated
Platform modules
Everything your print-service operation needs
Zbix PrintOps covers all the operational pillars of a managed print service business — no bolt-ons, no spreadsheets to maintain alongside.
Customer & site management
Maintain a complete record of every customer, their sites, and on-site contacts in a single view. Link machines, contracts, and service history to each location.
Service ticket management
Raise, assign, and track tickets from first call to resolution. Full history, escalation paths, and resolution notes captured per ticket.
SLA tracking
Set SLA response and resolution targets per contract or customer tier. Get real-time visibility into which tickets are at risk or breached.
Service contracts
Define contract terms, coverage, and pricing — fixed-fee, pay-per-call, or AMC. Link contracts to sites, machines, and toner entitlements automatically.
Toner & consumable management
Track toner and consumable inventory per machine, generate replenishment alerts, and record deliveries — reducing emergency orders and over-stocking.
Financial & cost dashboard
Consolidate revenue, parts costs, labour, and consumables into a clear financial picture — by customer, contract, technician, or period.
Additional operational features
Inside PrintOps
See the platform in operation
Operations, technician performance, and service-cost views from the product — the screens your dispatchers and finance team work in every day.
Business outcomes
What PrintOps delivers for your operation
Real-time breach alerts and per-contract SLA dashboards replace the guesswork that causes missed targets.
Toner and parts usage tracked against every machine and contract cuts emergency orders and over-purchasing.
Dispatch records, time-on-site, and parts issued per job give managers a complete view of field-team productivity.
Gate passes, service logs, meter reads, and contract documents are stored and retrievable for customer or regulatory audits.
Product UI previews
Operational views for tickets, SLA, technicians, and cost
Preview-style dashboard cards show the kind of operational views PrintOps brings together without implying customer data.
Ticket volume
Product UI preview
SLA status
Product UI preview
Technician performance
Product UI preview
Service cost per machine
Product UI preview
Operations intelligence
Real-time cost and SLA visibility
The PrintOps dashboard consolidates cost breakdowns and SLA performance into live views — giving operations managers and finance teams the data they need without manual reporting.
Get started
See PrintOps in your operation
We pilot Zbix PrintOps with a small set of copier dealers and managed print service providers. Request a consultation and we'll scope a trial for your fleet.